“Retail is the mirror on society, as it has always been. With ever-faster societal changes, customer-focused businesses have to adapt rapidly. One does not need doomsday theories or expensive seminars on “disruption” to win, but several factual guidelines to go on this journey. A passion for the industry and actual advice are the combination that charachterizes this keynote.”
Jorg Snoeck
The Future of Shopping
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